If this is selected, then metrics from the Management Node and all Conferencing Nodes are included with the snapshot. ![]() If requested by your Pexip authorized support representative, select Include diagnostic metrics from all Conferencing Nodes. The number of hours available will vary depending on the logs available on the system. Type in, or adjust the sliders to the start and end times (in terms of how many hours ago from the current time) of the diagnostic data to be downloaded.To download a subset of the snapshot, containing a specified time period: To download all available data, select Download full snapshot. On the Pexip Infinity Administrator interface, go to Utilities > Diagnostic snapshot.If you are experiencing issues with your Pexip Infinity service, you may be asked by your Pexip authorized support representative to provide them with a snapshot of your system to assist them in diagnosis of the issue.
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